Frequently asked questions (FAQ)

How to place an order?

Select the product you want, add it to your cart, go to cart and click "Place an order". Fill in the required information and confirm the order.

What payment methods are available?

We accept payment by bank cards (Visa, MasterCard), PayPal, and bank transfers.

Can I change or cancel my order?

Yes, you can change or cancel your order before it ships. Contact our support team as soon as possible.

How can I track my order?

After sending your order, you will receive an email with a tracking number. You can also check the status of your order in your personal account in the “My Orders” section.

What to do if the goods arrive damaged?

Please contact our customer service team immediately, including photographs of the damage. We will replace the product or refund your money.

Is there a warranty for the products?

Yes, all our products come with a manufacturer's warranty. The warranty period is indicated in the description of each product.

Is it possible to buy goods in bulk?

Yes, for wholesale purchases please contact us directly by email [email protected] for special conditions.

How to contact support?

You can write to us by email [email protected] or call +34 604 953 141. We are open Monday to Friday from 9:00 to 18:00 (Madrid time).